Specialist Service Operations-Network Services

WELCOME TO SITA Were the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the worlds air travel industry. Youll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big? Are you ready to love your job? The adventure begins right here, with you, at SITA.

PURPOSE

• To assure SITAs competitive strength and business growth globally.
• Perform all Service Operations activities according to SITA standards and procedures.
• Maximizing customer satisfaction by the delivery of first-class support activities and integrating well in a multicultural, fast paced, international organization.
• To manage and assist the Service Operations team.

KEY RESPONSIBILITIES

• Provide L2 and L3 support for network-related issues, including troubleshooting and resolving complex network problems.
• Monitor network performance and ensure high availability and reliability of network systems.
• Configure and maintain network devices such as routers, switches, firewalls, and load balancers.
• Implement and manage network security measures to protect against unauthorized access, vulnerabilities, and threats.
• Collaborate with other IT teams to design and implement network solutions that meet business requirements.
• Perform network upgrades and patches to ensure the latest security and performance enhancements are in place.
• Document network configurations, processes, and procedures for future reference and compliance purposes.
• Provide technical guidance and mentorship to junior network engineers and support staff.

Qualifications:

EXPERIENCE

• Bachelors degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in network administration and support, with a focus on L2 and L3 support.
• Strong knowledge of networking protocols and technologies, including TCP/IP, DNS, DHCP, BGP, OSPF, and MPLS.
• Experience with network security technologies such as VPNs, firewalls, IDS/IPS, and NAC.
• Proficiency in configuring and managing network devices from vendors such as Cisco, Juniper, PaloAlto & Fortinet.
• Excellent problem-solving skills and the ability to troubleshoot complex network issues.
• Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
• Relevant certifications such as CCNP, CCIE, JNCIP, PCNSE or equivalent are highly desirable.

Preferred Skills:

• • Experience with network automation tools and scripting languages such as Python or Ansible.
  • Knowledge of cloud networking and hybrid cloud environments.
  • Knowledge of security networking, Hands on is a very much appreciated
  • Familiarity with network monitoring and management tools such as SolarWinds, Nagios, .. etc

KNOWLEDGE & SKILLS

Knowledge & understanding in one or several of the following domains:

• Cloud or Security or Network protocols.
• Customer Service, pro-activeness, and ownership attitude to support customers.
• Ability & motivation to work in a team environment.
• Ready to work in Shifts and on weekends.
• Demonstrated maturity in handling simple to intermediate complex customer issues.
• Ability to take ownership of issues until resolution.

PROFESSION COMPETENCIES

• Cloud or Security or Networking concepts.
• Service Management Process
• Technical Communication

CORE COMPETENCIES

• Adhering to Principles & Values
• Communication
• Creating & Innovating
• Customer Focus
• Impact & Influence
• Leading Execution
• Results Orientation
• Teamwork

EDUCATION & QUALIFICATIONS

• Degree or equivalent Diploma / Certificate in Computer Science Electronic Engineering or equivalent Telecommunications in-country qualification.
• Recognized industry ce

WHAT WE OFFER Were all about diversity. We operate in 200 countries and speak 60 different languages and cultures. Were really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what its like to join our team and take a step closer to your best life ever. Flex Week: Work from home up to 2 days/week (depending on your teams needs)

• Flex Day: Make your workday suit your life and plans.

Flex-Location: Take up to 30 days a year to work from any location in the world. Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. Professional Development: Level up your skills with our training platforms, including LinkedIn Learning! Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.