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Supply Chain Customer Service Senior Associate

PepsiCo | New Cairo | EG

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the PepsiCo with the position of Supply Chain Customer Service Senior Associate - PepsiCo which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Supply Chain Customer Service Senior Associate - PepsiCo below matches your qualifications. Good Luck: D

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Overview: This role is responsible for supporting GBS Supply Chain team with general customer service administration, order management and order fulfilment and execution support. It will require a collaboration with all departments supporting SC in terms of solving daily order issues and implementing business actions. The vital link between retailers, our distribution network and wider Customer Services Team for day-to-day orders and delivery process & ultimatey to make sure our custmers get the products & service they need. Responsibilities:
  • Process customer orders: EDI, Open text and manual, samples, YC, interco and export
  • Deal with customer queries - Deliveries / shortages / CC / finance/ traffic planning / 3PL
  • Failure management - re process, cancel and comms to customers, transport and CC
  • Respond to issues/queries from a number of sources (Phone, emails 24/7 int and ext, Teams & Zoom chats)
  • Managing exceptions within our network - dealing with internal operational issues and advising our customers (Internal & external)
  • Training and on boarding of new associates
  • Create return delivery and inform sending WH and 3PL about pick up order
  • Align on issue resolution with customer
  • Receive notification about return delivery from customer/sales (in rare cases - only large quantity errors, health issues, damages etc.)
  • Daily problem solving in order processing
  • Coordination between departments (in person, by phone, zoom meetings, email)
  • Support Customer Support team with all initiatives to improve GBS service offerings.
  • Support relationship management with key stakeholders within MU supply chain.
Qualifications:
  • Excellent spoken and written English language knowledge; French / Dutch is a plus
  • University degree
  • Highly effective customer service skills to build and maintain very good working relationships with internal and external customers.
  • Excellent attention to detail with data entry and order processing experience.
  • Proficient in IT technology with good knowledge of Microsoft Office Excel.
  • Ideally good knowledge of order-take systems or SAP, or have the ability to learn and adapt to bespoke systems and processes.
  • Excellent communication skills.
  • Systematic, disciplined and analytical approach to problem solving.
  • Demonstrate ability to work against daily deadlines with the ability to plan and prioritise own workload.
  • Displays responsible and ethical behaviour towards customers, suppliers and others in the organisation.

Information :

  • Company : PepsiCo
  • Position : Supply Chain Customer Service Senior Associate
  • Location : New Cairo
  • Country : EG

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Supply Chain Customer Service Senior Associate job info - PepsiCo New Cairo above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Supply Chain Customer Service Senior Associate job info - PepsiCo New Cairo in 2025-01-13 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 2025-01-13

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