Quality Assurance Team Leader

Key Responsibilities:

• Manage, mentor and motivate the QA team to achieve performance targets.
• Conduct regular team meetings, performance reviews and training sessions.
• Delegate tasks and monitor team progress, ensuring timely and effective quality assessments.
• Develop, implement and maintain robust QA processes, policies and procedures.
• Ensure compliance with company policies, industry regulations, and quality benchmarks.
• Analyze quality metrics and data to identify areas for improvement.
• Lead continuous improvement initiatives to enhance product quality and operational efficiency.
• Collaborate with manufacturing, supply chain, and customer service teams to address quality-related challenges.
• Prepare and deliver comprehensive quality assurance reports for senior management.
• Document quality issues, corrective actions and process improvements in a clear and organized manner.
• Collaborate with customer service teams to investigate and resolve quality complaints.
• Use customer feedback to drive product quality enhancements and service improvements.
• Conduct audits across all departments, including Customer Service, Sales, Customer Experience, Operations, Marketing and Back Office.
• Ensure compliance with company policies, industry regulations, and quality benchmarks.
• Identify process gaps, inefficiencies and risks recommending corrective actions and improvements.
• Monitor the implementation of quality assurance measures and maintain accurate documentation of audit findings.
• Provide data analysis and performance reports to senior management, highlighting trends and areas for improvement.
• Develop strategies to enhance operational efficiency, service quality and compliance.
• Deliver training sessions, refresher courses and coaching to employees on quality standards, audit procedures and best practices.
• Mentor and support teams to ensure adherence to operational protocols.
• Conduct quality assessments of customer interactions (calls, emails and chats) to ensure service excellence.
• Implement quality assurance procedures to enhance customer experience and satisfaction.
• Work closely with teams to address quality-related issues and customer concerns.
• Collaborate with department heads to optimize processes and streamline operations.
• Stay updated on industry trends, regulatory changes and best practices to drive continuous improvement.

Qualifications:

• Bachelors degree in Quality Assurance, Business Administration, or a related field.
• 6+ years of experience in quality assurance, with at least 3 years in a leadership or supervisory role.
• Experience in the ecommerce or furniture industry is highly desirable.
• Proficiency in data analysis and quality management software.
• Excellent communication, leadership and problem-solving skills.
• Strong analytical, problem-solving, and reporting skills.
• Excellent communication and interpersonal abilities.
• Familiarity with quality standards, compliance regulations, and operational audits.
• Holds a Quality Certification or has completed a relevant course (e.g., Lean Six Sigma, TQM, Leadership or ISO 9001 Auditor Certification) is preferred.
• Holds Lead Auditor/Internal Auditor ISO 9001:2015 ISO 19011:2018.

Interested candidates please send your CV to menna.mahmoud@chichomz.com with the job title in the subject.

Job Type: Full-time

Application Question(s):

• What is your current and expected salary?

Experience:

• Quality Assurance: 6 years (Preferred)

Application Deadline: 25/03/2025Expected Start Date: 06/04/2025