Services Senior Project Manager

Who are we and what we stand for?

When you work for Schneider Electric you work for a company that is passionate about its people. Our people vision says, Great people make Schneider Electric a great company. We are proud to promote purpose, diversity, inclusion, learning and work-life integration - were a great place to work and we are continually striving to be the best place to work!

Your Mission

The main mission of the Field Services Customer Project Manager are: §To manage execution of Field Services customers projects following applicable company policies and processes (CPP4S Customer Project Process for Services). §To lead project team (Design, Planning, Purchasing, Contract, On-site implementation… ) and ensure customer satisfaction, safety compliance and financial performance. §To manage Customer relationship and third parties within project scope. Accountable for project execution according to contract & specifications. Execution of Field Services projects is done according to specific rules:

• Project Category C: Project flow with limited technical/ contractual risks, managed through local Service Centers. Typically supply and delivery of IG with standard OG, Simple site activity as maintenance, installation, break fix…with standard procedure on Schneider product/equipment for regular customers with no contractual risks.

NB: Field Services projects management is defined according to specific rules according country maturity grid validated at global level and project complexity level

Your Role - Magic happens when you bring great people together!

Lead the project Launch

• Budget confirmation and project profitability

• Project hand over with tendering team and Project file analysis

• Ensure Order Manager book project properly within ERP including invoicing plan.

• Validation payment mechanisms (letter of credit, bank guarantee, insurance, payment method, etc...)

• Schedule validation and preparation of project planning and clear milestones.

• Set-up project organization/team and responsibilities definitions

• Risks analysis and potential change order identification

• Organize Internal kick off meeting.

• Send PO Acknowledgement receipt to customer and confirm the “Coming into Force”

• If requested by Customer, organize customer kick off meeting.

Lead the project Management team through task planning

• Responsible to define the projects workload plan, follow progress in line with scope of work and deliverables till completion.

• Animate the communication within the team.

• Oversight of field operations to ensure efficient and effective implementation of the operational expectation of customers

• Supervise project management activities for all teams projects in the assigned area

• Ensure that operational, maintenance, emergency and safety procedures are developed and strictly followed

• Analyze and report on field service performance (backlog, margin, utilization rate, execution etc.)

• Develop and maintain an ongoing professional relationship with new or existing SE customers

• Control Operations budget and expenditures to secure profitability

• Conduct suitable communications and relations with various project stakeholders to solicit cooperation and resolve conflicts. .

• Ensure the teams projects have safe integration and delivery among various parties and stakeholders

• Risk identification and plan mitigation contingencies and alternatives

• Work cross-functionally to solve problems and implement changes.

• Participating in establishing partnerships with key suppliers to maximize the mutual benefit.

• Attending meeting new customers meetings and help developing new business opportunities.

• Collaborate with tender managers and sales in the review of all RFQ and bid specification for required Services

Ensure operational Project management success

• Is accountable to ensure full safety for involved parties all along project Execution

• Understand projects contractual scope or additional requirements, be pro-active to generate change order to improve GM

• Time Management: Ensure project schedule is made/reviewed/updated and monitor to ensure timely completion of project

• Quality Management: Continuously monitor customer satisfaction, and strive for improvement. Lead the issue resolution (hot loop) in the project and provide inputs for continuous improvement (cold loop). Proper customer communication and update

• Customer first point of contact on project team interaction (correspondences, emails, calls, meetings, ...) to ensure consistent execution

• Ensure project review happens at the appropriate level as per defined project governance process

• Ensure timely reporting and escalation to manage projects events/issues impacting project performance or compliance with governance principles.

• Cost Management: Monitor and control Project spending versus budget. Strive for gross margin improvement.

• Identify and alert on execution risks. Be proactive in resolving issues. Escalate to Sales to manage claims & variation orders

• Accountability on project profitability (cost, cash flow & margin) including forecasting, engagements follow-up & re-forecasting. Ensure timely revenue recognition. Ensure appropriate actions to timely recover customer receivables (payments…) are done

• Ensure compliance to the statutory requirements

• Project closure and project documentation archival

• Conduct if necessary Lessons Learned session with Sales and Tendering team to share feedbacks.

• Anticipate book to bill forecast estimation based on upcoming projects.

• Accountability on project profitability (cost, cash flow & margin) including forecasting, engagements follow-up & re-forecasting. Ensure timely revenue recognition. Ensure appropriate actions to timely recover customer receivables (payments…) are done

• Ensure compliance to the statutory requirements

• Project closure and project documentation archival

• Conduct if necessary Lessons Learned session with Sales and Tendering team to share feedbacks.

• Anticipate book to bill forecast estimation based on upcoming projects.

Qualifications About You §Engineering and/or Business University Degree §Technical requirements

• PMP - RMP

• Mastering project management software tools

§Language requirements

• English fluency is a must

Another language will be valuable

Primary Location: Egypt

Schedule: Full-time Unposting Date: Ongoing