Sales Quality Intern

iSchool is seeking a Sales Quality Intern to support the sales team in monitoring, evaluating, and improving the quality of customer interactions. This role provides hands-on experience in sales performance analysis, call monitoring, and process improvement within the EdTech industry. The ideal candidate will help ensure that sales representatives maintain high-quality communication and follow best practices to enhance customer experience and conversions.

Key Responsibilities:

• Call & Chat Monitoring: Review sales calls and chat conversations to assess quality, compliance, and effectiveness.
• Sales Performance Evaluation: Analyze sales representatives interactions and provide feedback for improvement.
• Reporting & Documentation: Assist in preparing reports on sales quality metrics and trends.
• Process Improvement: Identify areas for enhancing sales scripts, communication techniques, and overall customer interaction quality.
• Training Support: Help in developing training materials and assisting in coaching sessions for the sales team.
• Customer Feedback Analysis: Collect and analyze customer feedback to improve sales processes.
• Collaboration: Work closely with the sales team to ensure high standards in customer communication.

Requirements

• Education: Currently pursuing or recently completed a degree in Business, Marketing, Communications, or a related field.
• Attention to Detail: Strong observational and analytical skills to assess sales interactions.
• Communication Skills: Ability to provide constructive feedback and recommendations.
• Tech-Savvy: Comfortable using CRM tools, call monitoring software, and Excel/Google Sheets for reporting.
• Analytical Mindset: Ability to interpret data and present insights effectively.

Preferred Qualifications:

• Experience with CRM platforms (e.g., HubSpot, Salesforce, or similar) is a plus.
• Basic knowledge of sales processes, quality assurance, or customer service.
• Passion for EdTech and customer experience improvement.

Benefits

• Paid internship with potential for a full-time role.
• Flexible working hours (remote or hybrid available).
• Hands-on experience in sales quality assessment within a growing EdTech company.
• Professional training and mentorship.