Supervisor, NOC Back Office

About the job Supervisor, NOC Back Office

Purpose of the job

• Handle all activities related to RAN Network Modifications & Running Quality Analysis processes through working on different RAN technologies (2G, 3G & 4G).

Duties and responsibilities:-

• Handle all RAN activities within the RNOC back-office team, responsible for 2nd line support, RAN performance, investigating and troubleshooting all problems affecting RAN.
• Analyze vendors SLA, PST and KPIs for outsourced and 3rd line support services.
• Follow up RAN processes and procedures that ensure executing all the RAN modifications received from BSS planning team related to any projects (capacity upgrade, dimensioning, new features...etc.) within the agreed time frame (SLA) and achieving best performance.
• Set schedule for daily RNOC back office actions and follow-up their progress based on technical guidelines, outage processes and impact on end customers in cooperation with change management team.
• Coordinate with BSS Planning and rollout teams for setting RAN upgrades and modifications schedule based on operational outages and performance processes.
• Follow-up major and urgent actions from different technology teams.
• Implement all RAN S/W upgrades, and corresponding fix releases delivered by supplier.
• Ensure proper operation for all network elements inside RAN network of OEG according to vendors standards and theories. Performing all functional acceptance tests for all RAN network elements with the supplier for any new network element.
• Responsible for advanced technical analysis as being 2nd level support for supervision &maintenance teams by troubleshooting and advising with the corrective action for the reported problems.
• Responsible for functional test for the operation part of any new SW release or new patch to solve existing bugs with cooperation of skill center team.
• Solve QOS problems within the agreed SLA through analyzing network performance KPIs and judge the best solution based on analysis & technical experience and take the proper action in coordination with production, maintenance, radio , optimization & QOS teams.
• Participate in Orange skill center monthly review meetings to share OEG operational problems with other Orange affiliates.
• Provide on-the-job training/support to new team members.

Job specification

Education

• B.Sc. in Telecommunication and Electronics Engineering.

Experience

• More than 1 years experience in the same field.
• 3-5 years experience in telecommunications.

Skills and abilities

• Excellent knowledge in 2G/3G/4G technologies.
• Very Good Computer skills.
• Strong interpersonal and communication skills
• Teamwork
• Problem solving