Mainframe, Technical Support Engineer III
Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Arrow Electronics, Inc. with the position of Mainframe, Technical Support Engineer III - Arrow Electronics, Inc. which was opened this.
If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Mainframe, Technical Support Engineer III - Arrow Electronics, Inc. below matches your qualifications. Good Luck: D
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- Use problem solving skills to quickly resolve customers cases to their satisfaction and provide assistance to prevent future issues by proactively sharing information/expertise regarding recent hotfixes and knowledge documents with the customer.
- Apply advanced technical knowledge and troubleshooting methodology to assess complex problems, analyze logs to determine root causes and advise customers on solutions. Analyze diverse customer environmental data to troubleshoot and recreate issues on test systems. Share configuration best-practices with customers.
- Willingly accepts and adapts to change in product(s) being supported, environments (i.e., Saas), infrastructure / technology and such. May assist others in adopting to product(s)/technology change. May act as a Designated Support Engineer for certain products/ customers.
- Continually expands knowledge of Arrow Support best practices, procedures and systems.
- Proactively identify team training needs; collaborate with team members to facilitate relevant training to address individual or team needs.
- Prioritize and balance workload across channels, making good use of time to achieve organizational and personal goals. Assist/mentor others to prioritize and balance their workload by sharing their expertise.
- Independently learn and expand product, technology and soft skills. Expand knowledge across multiple product releases. Act as subject matter expert for certain product components.
- Share knowledge with other engineers and customers by following KCS methodology and process. Enable customer self-service success using KCS methodology by reusing, creating, reviewing, updating, publishing and retiring knowledge. Assist/ mentor colleagues developing knowledge content.
- Leverage experience and research existing knowledge resources to evaluate customers environment to proactively prepare for customer engagements, assess business impact and instill immediate customer confidence.
- Utilize new or advanced technology (i.e. telemetry) to increase knowledge of customers environments.
- Demonstrate teamwork and leadership by providing technical assistance to team-members to support aged/escalated issues. Provide coaching and mentoring to less-experienced team-members, or colleagues.
- Create lab environments to replicate customer issues.
- Improve product quality by identifying and documenting predominant customer issues which require assessment by the Business Insight Analysts.
- Adhere to case hygiene best practices and look for new ways to improve the quality and integrity of case data/documentation.
- Cultivate a growth mindset. Continual focus on professional career development opportunities including product and industry certifications.
- Proven customer service skills.
- Strong communication skills.
- Preferred, Appropriate certifications such as 100 level (or equivalent) knowledge of a Broadcom product(s).
- Preferred, Product line relevant or relevant 3rd party certifications (Oracle, MCSE, DB2, Unix, SMP/E, CNE, etc.)
- Programming language certification such as Sun SCJP, Microsoft MCSD, IBM Certified Application Developer are preferred.
Information :
- Company : Arrow Electronics, Inc.
- Position : Mainframe, Technical Support Engineer III
- Location : Cairo
- Country : EG
How to Submit an Application:
After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Mainframe, Technical Support Engineer III job info - Arrow Electronics, Inc. Cairo above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Mainframe, Technical Support Engineer III job info - Arrow Electronics, Inc. Cairo in 2025-03-07 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.
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Post Date : 2025-03-07 | Expired Date : 2025-04-06
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