Customer Support Agent

We are seeking a dedicated Customer Support Agent to join our team. In this role, you will be responsible for resolving clients queries professionally and providing exceptional support through various channels, including chats, emails, and phone calls. Your mission is to enhance our service coverage for Arabic and French-speaking clients, ensuring they receive timely and effective assistance.

Responsibilities

• Efficiently responds and communicates with clients to understand and service their needs via live;
• Effectively analyses customer data to make appropriate recommendations and problem resolutions;
• Resolve product or service concerns by clarifying the customers problem; determining the cause; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution;
• Demonstrates excellent customer service by facilitating positive long-term relationships and a high potential for repeat business;
• Builds rapport with clients and effectively diffuses conflict and opposition;
• Contributes to team effort by accomplishing related results as needed;
• Committed to meeting quality standards in processing customer adjustments.

Requirements

• Proficiency speaking and writing in Arabic, French and English;
• Computer literacy;
• Basic knowledge of work with Google framework (Disc, Sheets, Docs);
• Able to identify ways of solving the problem and present the solution in a verbal and written manner;
• Strong interpersonal skills;
• High level of professionalism;
• Attention to detail and punctuality;
• Own a laptop (Windows with a minimum of 16 Gb RAM Memory or Apple Mac 2015 model onwards.);
• Stable internet connection.

We offer

• Working for a dynamically growing company;
• Challenging but exciting tasks with our own product;
• Trainee period is provided;
• Competitive salary;
• 8 shifts of annual leave per year;
• 8 shifts of sick leave per year;
• Working on a shift schedule (day and night shifts from 9 am to 9 pm and from 9pm to 9am / 2 days off);
• Remote work;
• Budget for professional development and language learning;
• Budget for healthcare related expenses.

Job Type: Full-time

Application Question(s):

• What is your current salary? Please state the currency as well.
• What is your expected salary? Please state the currency as well.
• Are you willing to work 12 hour shifts?
• Do you have your own laptop? If yes, what is the RAM memory?