Corporate Retention Associate (Egypt)

Reliance Healths mission is to make quality healthcare delightful, affordable, and accessible in emerging markets. From Nigeria, Egypt, Senegal and beyond, we offer comprehensive health plans tailored to both employers and employees needs through an integrated approach that includes telemedicine, affordable health insurance, and a combination of partner and proprietary healthcare facilities.

By leveraging advanced technology, we are transforming the healthcare landscape, making it more efficient and accessible for everyone.

This candidate is responsible for developing and maintaining Reliance Healths relationship with corporate clients by ensuring the highest levels of positive customer experience. The role is also responsible for ensuring strong customer retention and the resolution of all clients administrative issues.

• Acting as a primary contact person to key contacts in client companies to ensure their needs are adequately served and resolve any issues they might have
• Assist corporate clients in onboarding and navigating our system and the healthcare system in general
• Anticipate issues and needs of corporate clients and intervene early to ensure they do not occur
• Conceptualize and execute additional initiatives including but not limited to corporate events, wellness checks, etc that will lead to a better experience for corporate clients
• Ensure retention of corporate clients and the potential expansion of their value by providing additional value-added services
• Regularly obtaining feedback on our services from corporate clients and act on said feedback accordingly

Requirements

• 3 years of experience in account management.
• Intermediate proficiency in English language.
• Intermediate proficiency excel.
• Strong written and spoken communication skills
• Strong analytical thinking skills
• Ability to work in a team and collaborate with various individuals
• Strong interest in developing a career in a client-focused role
• Sales/Customer Success/Client Relations experience are added advantages

Benefits

At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Heres what youll enjoy:

• Remote-First Environment Work from anywhere while staying connected to a vibrant, collaborative team.
• Competitive Salary and Benefits We offer a salary thats benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded.
• Premium Health Insurance Comprehensive health coverage for you and your family, because your well-being comes first.
• Unlimited Leave Take the time you need when you need it—no limits, no questions.
• Meaningful Impact Play a key role in transforming customer experiences and shaping healthcare innovation.
• Collaborative Work Culture Join a supportive, inclusive, and team-focused environment that celebrates diversity.
• Growth Opportunities Access tools, mentorship, and resources to elevate your skills and career.
• Learning & Development Allowance We provide an allowance to support your ongoing professional growth and skill enhancement.
• This is more than a job—its a chance to grow, thrive, and make a real difference. At Reliance Health, your journey matters.