IT Business Support Specialist

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Orange Business with the position of IT Business Support Specialist - Orange Business which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information IT Business Support Specialist - Orange Business below matches your qualifications. Good Luck: D

Votre rôle

Responsibilities:

IT Business Support Team within IT division in Orange Business delivers both 2nd level of application support to internal employees by providing End to End ownership of all requests received from the end-user community and also a SPOC for the expedite process which support a better delivery of IT services to our customers.

The scope of this job is to ensure the following tasks on a 24x7 basis (on-call basis):

• Handle, diagnose and route in real-time incoming trouble tickets.
• Support and Resolve all incidents in the scope of the team.
• Responsible for 2nd level technical support and escalation managers.
• Responsible to support the end-user community by any means (Ticketing System, Plazza)
• Accountable and Responsible for the Expedite Process within IT department.
• Follow-up all expedited incidents and making sure that end-users are well updated.
• On-Call for any high priority or escalated incidents to track it and resolve it.

Votre profil

Skill Profile

Functional

• Agile, Flexible to work in collaboration.
• Excellent written and verbal communication skills.
• Time management.
• Basic and Sequence Troubleshooting.

Technical

• Knowledge in one of the below technologies:
  • Operating system administration & scripting (Windows, Linux)
  • Database administration (Oracle, Sybase, SQL Server, MySQL)
  • Development using one of this list (Python ,C# ,PHP, Angular, React)
  • Continuous delivery tools (Dockers, Kubernetees, Ansible )
• Good experience in working in agile and DevOps is a plus.
• Good understanding of network protocols (CCNA is a plus)
• ITIL foundation knowledge (certificate is a plus)

Le plus de loffre

Educational background

• B.Sc. in computer science or equivalent
• Fluent in English, French is a plus

Entité

Chief Technology Info Office

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business Contrat CDI

Information :

• Company : Orange Business
• Position : IT Business Support Specialist
• Location : Cairo
• Country : EG

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the IT Business Support Specialist job info - Orange Business Cairo above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies IT Business Support Specialist job info - Orange Business Cairo in 2025-03-21 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.