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PE&Ops Senior Associate (Service Center)

PepsiCo | New Cairo | EG

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the PepsiCo with the position of PE&Ops Senior Associate (Service Center) - PepsiCo which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information PE&Ops Senior Associate (Service Center) - PepsiCo below matches your qualifications. Good Luck: D

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Responsibilities:
  • Act as a first line support between No& the HR staff on all HR issues
  • Log received queries on ticketing system.
  • Triage SNOW tickets to the right teams
  • Review processes and transactions and constantly identify opportunities to optimize and automate
  • Resolve queries quickly and efficiently or direct the employee to the right channel.
  • Identify recurring problems, report trends to management, and recommend possible solutions or correction procedures
  • Resolve as many requests as possible on first call resolution, thereby reducing the number of inquiries redirected to next level of support
  • Prepare weekly & monthly analysis report about Call center activities
  • Provide an advisory service to employees ensuring that they are fully aware of their entitlements
  • Deliver services at the defined at the SLAs/KPIs and drive operational efficiency and continuous improvement
  • Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements
  • Partner with team to execute plans to improve customer satisfaction with a focus on processes
  • Manage escalation and takes ownership for ultimate issue resolution
  • Ensure smooth on-boarding, training, process and support documentation and aids for colleagues as needed
  • Generate myAttendance reports as needed (OT, absence management, vacation consumptions, payroll-requested reportd, system deviations, penalties, Occupancy reports…etc.)
  • Ensure proper governance is in place for attendance amendments and attendance penalties
  • Ensure non-attendance penalties are reflected on myAttendance to be captured in the payroll
  • Issue warning letters timely and archive required documentation
  • Troubleshoot issues with payroll deductions and payslips (L5- EEs)
  • Process Allsec invoices and track payment status to avoid service disruption
  • Receive and log TA applications for L3- roles
  • Issue ID cards for new joiners, replace lost IDs and deactivate IDs of terminated EEs
  • Issue HR Letters for L5- EEs
  • Conduct exit interviews for L3- leavers as per set guidelines
  • Generate insightful exit interview analysis to aid in making sound business decisions
  • Transact monthly closing amendments timely and accurately
  • Manage the SMS tool (credit, sending out communication and obtaining the right approvals)
Qualifications:
  • HR Shared Services process and SLA management experience
  • Process management and continuous improvement with a focus on optimization and productivity
  • Very good Egnlish language skills
  • Very good command of MS office and its applications
  • Strong communication skills
  • Demonstrated track record of strong service delivery
  • Stakeholder management and empathy
  • Ability to prioritise and identify potential issues prior to escalations

Information :

  • Company : PepsiCo
  • Position : PE&Ops Senior Associate (Service Center)
  • Location : New Cairo
  • Country : EG

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the PE&Ops Senior Associate (Service Center) job info - PepsiCo New Cairo above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies PE&Ops Senior Associate (Service Center) job info - PepsiCo New Cairo in 2025-04-01 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 2025-04-01 | Expired Date : 2025-05-01

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