Senior Telesales Specialist

Job Description:

iSchool is looking for a Senior Telesales Specialist to engage with parents via calls and chat, guiding them through the enrollment process for our online coding programs for K-12 students. In addition to direct sales responsibilities, the Senior Telesales Specialist will manage and mentor a small team of 1-3 telesales agents, ensuring they meet performance targets and maintain high-quality customer interactions.

Key Responsibilities:

• Handle Inbound & Outbound Calls: Engage with parents who have shown interest in our courses, providing information and answering inquiries.
• Live Chat & Follow-Ups: Assist parents via chat and ensure timely follow-ups to support enrollment decisions.
• Sales Consultation: Understand parents needs and recommend the best programs for their children.
• Lead Conversion & Target Achievement: Work towards achieving and exceeding enrollment targets.
• CRM Management: Maintain accurate records of conversations, inquiries, and conversions.
• Objection Handling: Address concerns effectively and guide parents toward making confident enrollment decisions.
• Team Leadership & Coaching: Oversee a team of 1-3 telesales agents, providing guidance, support, and training to improve performance.
• Performance Monitoring: Track team sales performance, set goals, and ensure adherence to best practices.
• Customer Relationship Management: Build and maintain strong relationships with parents for potential future enrollments.

Requirements

• Experience: 3-5 years in telesales, customer service, or educational sales, with at least 1 year of leadership or team management experience.
• Excellent Communication: Strong verbal and written skills in Arabic and English.
• Sales & Leadership Skills: Strong persuasion, negotiation, and coaching abilities.
• Tech-Savvy: Comfortable using CRM and chat tools.
• Customer-Centric Approach: Ability to handle objections with empathy and professionalism.
• Goal-Oriented: Ability to work under pressure, achieve personal sales targets, and help agents meet their goals.
• Availability: Willing to work during peak hours, including evenings and weekends, to match parents schedules.

Preferred Qualifications:

• Experience in B2C telesales or EdTech sales.
• Background in STEM education or coding programs is a plus.
• Experience training or mentoring junior sales agents.

Benefits

• Base salary + commission structure.
• Career growth opportunities within iSchool.
• Training & professional development programs.