Quote Administrator

Job Title Quote Administrator

Job Description

As a Quote Administrator, you will be responsible from quotation creation, supporting the trade customers, handling quotation invoicing and handling 3rd party cases.

Your role:

• Answer customer calls and register them in the service management system

• Attend daily management meetings.

• Manage the progress of the customer call and escalate if service levels are in danger

• Create a Time & Material quote based on requested services from a customer

• Get Time &Material quote approved by District Operations Manager, Team Lead or Account Manager CS

• Send the approved Time & Material quote to the customer

• Manage work in progress by reviewing the status of all service work orders and take appropriate actions to push service work orders to the next status

• Review the service work order when it has the status confirmed

• Settle cost against Field Service Engineer work center and create a time & material Invoice

• Settle cost against a contract or warranty and discuss issues with the involved FSEs and the Team Lead Field Services (or Services Delivery Manager) in the district

Youre the right fit if:

• Bachelor s degree in relevant majors.

• Minimum 2-3 years of professional experience in Customer Services or Customer relations preferably in healthcare sector.

• Collaborative approach, able to work with multiple stakeholders

• Strong organization skills

• Good customer service and communication skills would be welcome

• MS Office Programs, SAP any ERP relevant program knowledge is a strong asset.

• Fluent in English, verbal and written in addition to local language

How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the companys facilities. Field roles are most effectively done outside of the companys main facilities, generally at the customers or suppliers locations. Indicate if this role is an office/field/onsite role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we wont stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

If youre interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

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