Learning & Development Manager

Purpose of the job

Managing the functional capabilities team responsible for the training activities within Orange Egypt.

Duties and responsibilities

• Manage training academies and plans for all departments; this includes running training needs analysis, reviewing & updating academies design, selecting and managing suppliers, setting plans & schedules and evaluating and reporting results.
• Manage & monitor customer interface induction plans.
• Manage products, services & systems training and avail the required resources.
• Determine core competencies/skills that are needed for certain job profiles and design learning tracks for them that would enable them to do their job at best.
• Define the different learning tools that could be used within each learning track.
• Work with vendors to offer courses/solutions based upon the needs identified.
• Work closely with HRBPs to review needs and get feedback on delivered programs for enhancement.
• Develop an Intranet page with the needed information on the different offerings / programs / academies (like resources, guidelines & policies, concept document, albums, forums, worldwide conferences and seminars).
• Track the training budget for the concerned departments and monitor training expenditures.
• Maintain records and prepare statistical reports to evaluate performance of instructors and monitor progress of trainees.
• Maintain records and prepare statistical reports to evaluate performance of instructors and monitor progress of trainees.
• Issue progress reports to management.
• Find creative solutions, cost efficient solutions (when needed) that would sustain and retain the knowledge or skills transferred.
• Manage COPC certification from the training perspective & regular processes/inspections of maintaining standards and ensure all processes and interrelations with other parties are aligned to ensure compliance to the COPC certification requirements
• Manage the development of the e-quizzes for the different channels as per the annual plan. Analyze and act upon results to address the knowledge/skill gaps.
• Provide required coaching, support & development for direct repartees and conduct regular performance and competency evaluation while delivering constant constructive feedback for higher achievements and further development.
• Manage Orange Egypts E-learning platform as well as all digital learning operations within the organization.

Job specification

Education

• Bachelors degree in Telecom /communications engineering or Business Informatics

• Certificate/Diploma in HR or training is preferred; or previous Training.

Experience

• Minimum 8 years of experience, 5 of which in a similar field in a corporate environment.

• Good knowledge of training providers in Egypt and the Middle East.

• Good knowledge of learning & Development tools and processes

• Strong knowledge of all technical operations within a telecom operator (Mobile Networks, GSM,LTE, VoIP,IT)

Skills and abilities

• Fluent English both spoken and written.
• Excellent computer working skills.
• Good internet searching and presentation skills.
• Flexible and able to learn and apply new knowledge.
• Result oriented with an ability to meet tight deadlines.
• Very strong communication skills and able to work within a team.
• Planning and organizing skills.
• Customer and quality oriented.
• Creative thinking and analytical skills.
• Strong strategic orientation
• Excellent Leadership and coaching skills

CDI