Technical Support Engineer

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Orange Business with the position of Technical Support Engineer - Orange Business which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Technical Support Engineer - Orange Business below matches your qualifications. Good Luck: D

Votre rôle

• Provide technical point of contact for customers incidents.
• Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams.
• Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs.
• Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.
• Perform technical escalations to different Problem Management teams in line with company procedure and case/incident excellence.
• Perform and own technical management escalations in line with company procedure and case excellence policy.
• Obtain and document data integrity issues and ensure getting valid Reason for Outage (RFO) when applicable and to note it in detail and gain agreement to incident closure by customer or Service desk representative

Votre profil

• Excellent customer service skills
• Interpersonal and communication skills.
• Time management.
• Ability to work under pressure and deal with multiple tasks.
• Problem solving skills.
• Language skills

Le plus de loffre Educational background:

• Bachelor of Science in Communications/Computer Engineering
• Cisco certificate (CCNA). (+)

Entité

Global Delivery & Operations

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business Contrat CDI

Information :

• Company : Orange Business
• Position : Technical Support Engineer
• Location : Cairo
• Country : EG

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Technical Support Engineer job info - Orange Business Cairo above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Technical Support Engineer job info - Orange Business Cairo in 2025-04-01 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.