L3 Security Support Expert

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Votre rôle

L3 Security Engineering Support Role supporting one or multiple strategic customers

Technical Skills: Security Technologies Expertise:

In-depth knowledge with 8+ years hands-on experience with the following security devices and solutions: FortiGate Firewalls, FortiGate Manager, FortiGate Analyzer Check Point Firewalls, Check Point SmartConsole F5 LTM, Cisco ASA Firewalls Palo Alto Prisma Access, Palo Alto Firewalls AV and EDR solutions like MS Defender

Vulnerability Management:

Experience with Vulnerability Scanner for vulnerability scanning and remediation tracking. Strong understanding of security vulnerability management, patching, and mitigation strategies

Troubleshooting and Diagnostics:

Advanced skills in troubleshooting complex security environments and resolving issues in a timely manner. Expertise in analyzing logs, security data, and using diagnostic tools to identify root causes

On-Call Support:

Ability to handle on-call support duties, including incident management, troubleshooting, and coordination with stakeholders during critical incidents.

Change Management:

Provide an extended support for L2 DSOC teams in validating complex Security changes ,having the proper documentation in place like (Runbooks and Installation manual). Leading projects related to on boarding new customers, new technologies ,new services or technologies migrations.

Compliance and optimization

Lead the SIPs regarding enhancing Security compliance and Security optimization of the configurations

Release Validation and Vendor Coordination:

Strong knowledge of release management processes, ensuring security updates and patches meet customer-specific requirements. Ability to interact with vendors directly for escalations and issue resolution related to releases.

Knowledge Management:

Familiarity with the KCS framework for creating and managing knowledge articles, ensuring up-to-date information for both internal and customer use.

Automation and Scripting:

Experience with automation tools like Ansible or scripting languages such as Python to streamline processes and security management.

Writing Queries for log analytics.

Soft Skills:

Customer-Focused Support:

Strong commitment to customer satisfaction and understanding of customer-specific needs and processes. Ability to build relationships with the customers teams, acting as a trusted technical advisor.

Communication Skills:

Clear, concise, and professional communication with the customer, vendors, and internal teams. Ability to document and share technical issues, solutions, and updates in a structured manner.

Problem-Solving and Critical Thinking:

Strong analytical skills to troubleshoot complex issues and identify solutions efficiently. Ability to manage multiple priorities and ensure quick resolution during high-pressure situations.

Collaboration and Teamwork:

Collaborative mindset to work across teams, especially with internal and external stakeholders focused on the customer.

Votre profil

Qualifications:

Fluent in English (written and spoken) Bachelors Degree in Networking, Communication, Computer Science, or equivalent. 8+ years of experience in Network and Security administration, support, ,implementation and consultation. Exposure to cloud models (public, private, and hyper-converged) Knowledge with SOAR systems like MS Sentinel and Palo Alto XSOAR. A strong understanding of cyber-attacks, MITRE ATT&CK framework, emerging threats and threat modeling as well as security research techniques.

Certifications (Preferred): Palo Alto Networks (PCNSE) Fortinet (NSE 4-7) Check Point (CCSA, CCSE) Cisco (CCNP Security, CCIE Security) CompTIA Security+, CISSP, CEH

Le plus de loffre

• Global opportunities: Work in multi-national teams with the opportunity to collaborate with colleagues and customers from all over the world
• Flexible work environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working)
• Professional development: training programs and upskilling/re-skilling opportunities
• Career growth: Internal growth and mobility opportunities within Orange
• Caring and daring culture: health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events
• Reward programs: Employee Referral Program, Change Maker Awards

Entité

Global Delivery & Operations

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business Contrat CDI

Information :

• Company : Orange Business
• Position : L3 Security Support Expert
• Location : Cairo
• Country : EG

How to Submit an Application:

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