Technical Support Engineer

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Orange Business with the position of Technical Support Engineer - Orange Business which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Technical Support Engineer - Orange Business below matches your qualifications. Good Luck: D

Votre rôle

• To provide a professional first point of contact for the Customer
• To accurately log all incidents/inquiries in a timely and effective manner
• Diagnose fault-related cases both proactive and reactive by effectively utilizing software diagnostics and other network/products utility program wherever possible
• Provide continual updates to the Customer and use internal escalation process when necessary in order to meet contractual and performance objectives
• To coordinate with all the necessary internal departments or vendors to achieve fault resolution within SLA definitions
• To resolve by himself/herself most of the incidents on all Services
• Document all troubleshooting and case management actions via the ticketing systems
• To ensure on time resolution, by escalating to the appropriated experts and management when necessary.

Votre profil

• Very good interpersonal and communication skills
• Able to understand complex Customer infrastructure and good understanding of Services proposed by Orange
• Excellent customer skills and focus are required
• Ability to work under pressure and to deal with multiple tasks
• Preferred to have knowledge on delivered technologies:
• CCNA certified is a plus
• Fluent in both English & French is a plus

Le plus de loffre

• B.Sc. Engineering, Telecommunications or Computer Science

- 0 -2 years of experience in similar scope

Entité

Global Delivery & Operations

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business Contrat CDI

Information :

• Company : Orange Business
• Position : Technical Support Engineer
• Location : Cairo
• Country : EG

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Technical Support Engineer job info - Orange Business Cairo above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Technical Support Engineer job info - Orange Business Cairo in 2025-04-09 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.