Scheduling Specialist

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the IntouchCX with the position of Scheduling Specialist - IntouchCX which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Scheduling Specialist - IntouchCX below matches your qualifications. Good Luck: D

About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. About the Job Were looking for a Scheduling Specialist to work in partnership with both our Operations and Workforce Management Team to align the accuracy of original schedules to forecasted work volume. Reporting to the Manager of Resource Planning, this role will also be responsible for ongoing analysis and continuous improvement. As Scheduling Specialist, You Will…

• Assist with schedule and tracker management to ensure that all schedules are generated properly
• Identify customer contact trends to ensure appropriate resources are utilized
• Manage schedule information for new and existing employees in multiple locations using a workforce software program
• Ensure employee information is accurately entered and maintained on an ongoing basis
• Ensure trackers related to headcount, absenteeism, etc. are constantly reviewed and updated
• Update parameters within the Workforce Management System to ensure efficient scheduling of resources to meet service level and productivity goals
• Work closely with the Operations Team to ensure availabilities are conducive to the business needs

As Scheduling Specialist, You Have…

• A post-secondary degree or certificate with a focus on Business Administration (a combination of work experience and education will be considered)
• Experience with workforce management systems (asset)
• Advanced knowledge of Microsoft Excel (asset)
• Knowledge of contact center operations, functions and business processes
• Strong technical, analytical and problem solving skills
• Superior attention to detail with an eye for accuracy
• The ability to adapt to change in an innovative and fast paced environment
• Strong organizational skills and the ability to follow through on projects
• Excellent written and verbal communication skills
• The ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment

Information :

• Company : IntouchCX
• Position : Scheduling Specialist
• Location : Cairo
• Country : EG

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Scheduling Specialist job info - IntouchCX Cairo above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Scheduling Specialist job info - IntouchCX Cairo in 2025-04-09 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.