Team Leader - Customer Success Department

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Dopay with the position of Team Leader - Customer Success Department - Dopay which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Team Leader - Customer Success Department - Dopay below matches your qualifications. Good Luck: D

About dopay dopay is transforming payroll and financial inclusion in emerging markets, with Egypt as our first market. We provide digital payroll solutions that empower cash-based employees with secure and accessible financial services. Join our dynamic team dedicated to creating positive impact and financial inclusion for SMEs and their workforce.

As a Team Leader in the Customer Success department, you will be responsible for overseeing a team of Customer Success Managers (CSMs) and ensuring the overall success of our clients. You will play a crucial role in driving customer satisfaction, retention, and ensuring the seamless delivery of services. The Team Leader will also work closely with other teams such as Sales and Marketing teams to align customer feedback and develop strategies for long-term success.

• Leadership & Management:
• • Lead and manage a team of Customer Success Managers (CSMs), providing guidance, support, and fostering a positive team culture.
  • Set clear performance expectations and regularly evaluate team performance.
  • Conduct regular one-on-ones, coaching sessions, and team meetings to drive team development and engagement.
  • Support CSMs in managing their individual customer portfolios, including high-priority or at-risk accounts.
• Customer Relationship Management:
• • Work with the team to proactively build and maintain strong relationships with key customer accounts.
  • Oversee the successful onboarding of new customers, ensuring they are set up for long-term success.
  • Identify opportunities for account growth and coordinate upselling or cross-selling additional services such as EWA and Credit Cards.
• Customer Retention & Satisfaction:
• • Ensure that customer issues and escalations are handled effectively and in a timely manner.
  • Work to improve customer retention through regular check-ins, problem-solving, and anticipating customer needs.
  • Monitor customer health scores and proactively address potential churn risks.
• Process Improvement:
• • Develop and implement best practices and processes to optimize the efficiency and effectiveness of the Customer Success team.
  • Provide feedback to the Product and Development teams based on customer insights and issues.
  • Create comprehensive training materials and resources for the Customer Success team to ensure they are equipped with the knowledge and skills necessary to excel in their roles.
• Collaboration & Reporting:
• • Collaborate with other departments (Sales, Marketing, and Product) to ensure the delivery of a cohesive and positive customer experience.
  • Prepare regular reports on team performance, customer satisfaction, and retention metrics for senior leadership.
• • Drive the teams use of customer success software/tools, ensuring data accuracy and streamlined communication.

Requirements

• • Experience:
  • • 3+ years of experience in a customer success or account management role, with at least 1 year in a leadership capacity.
    • Proven ability to manage and develop a high-performing team in a fast-paced environment.
    Experience with customer success platforms (e.g., Hubspot, helpdesk) is a plus.
  • Skills:
  • • Excellent communication and interpersonal skills, with the ability to build relationships with both internal and external stakeholders.
    • Strong problem-solving skills and the ability to navigate complex customer situations.
    • Ability to analyze data and customer feedback to drive decisions and improvements.
    • Strong organizational and multitasking abilities, with attention to detail.
    Demonstrated ability to work cross-functionally and collaborate effectively with various teams.
  • Education:
Bachelors degree in Business, Marketing, or a related field (preferred).

Benefits

• • Competitive salary and bonus.
  • Opportunities for professional growth and career development.
  • A dynamic and collaborative work environment.
  • Work-life balance initiatives and wellness programs.
  • Medical insurance.

Information :

• Company : Dopay
• Position : Team Leader - Customer Success Department
• Location : Cairo
• Country : EG

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Team Leader - Customer Success Department job info - Dopay Cairo above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Team Leader - Customer Success Department job info - Dopay Cairo in 2025-04-09 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.