Workforce Management & Real-Time Analyst (WFM/RTA)

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Momentum Ventures with the position of Workforce Management & Real-Time Analyst (WFM/RTA) - Momentum Ventures which was opened this.

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About Momentum Solutions Egypt Momentum Solutions Egypt is a dynamic office located in New Cairo, Egypt. We deliver top-tier customer care, sales support, and a growing range of business solutions for global travelers booking with FlightHub and Justfly. Powered by a dedicated and agile team, Momentum Solutions Egypt is built to scale—supporting functions from service to strategy, all while making travel seamless, accessible, and stress-free.

Position Overview We are looking for a proactive Workforce Management & Real-Time Analyst (WFM/RTA) to join our phone sales call team. This hybrid role combines strategic forecasting and scheduling with live queue monitoring to ensure optimal agent performance and consistent service levels. If youre detail-oriented, data-driven, and thrive in fast-paced environments, this could be the perfect opportunity for you.

What Youll Be Doing:

Workforce Management (WFM)

• Forecasting & Analysis: Utilize historical data to forecast call volumes and agent demand, ensuring proper staffing levels.
• Headcount Management: Determine weekly, daily, and hourly staffing needs while accounting for factors such as shrinkage, absenteeism, and peak hours.
• Scheduling: Build and maintain flexible schedules that align with forecasted call volumes and operational requirements.

Real-Time Analysis (RTA)

• Live Monitoring: Continuously monitor call queues and agent performance to ensure adherence to schedules and service standards.
• Intraday Adjustments: Proactively respond to call spikes or low-coverage periods with on-the-fly schedule modifications or team alerts.
• Collaboration & Reporting: Work closely with Operations, and Stakeholder to align workforce planning with business goals, and provide regular reports on key metrics such as occupancy, adherence, ASA, and forecast accuracy.
• KPI Ownership: Monitor and drive performance against critical KPIs including service level, abandonment rate, and schedule adherence.

What You Bring:

• Experience: A minimum of 2 years experience as WFM/RTA in a contact center environment, with proven exposure to both aviation and sales sectors preferred.
• Expertise: Demonstrated experience in workforce management or real-time analysis in a high-volume contact center.
• Strong analytical and problem-solving skills, especially in forecasting and scheduling.
• Excellent communication and organizational abilities.
• A proactive mindset with the ability to work independently and take initiative without constant direction.
• Ability to adapt quickly to shifting priorities in a fast-paced environment.
• Proficient in tools such as Excel, Google Sheets, and Aircall
• Familiarity with WFM tools like NICE IEX, Verint, or equivalent (preferred).

• Please note this is a full-time on-site position, in New Cairo, Egypt.

Benefits of Working With Us:

• Competitive Earnings: Benefit from an incentive-based compensation plan, allowing you to influence your earnings directly.
• Collaborative Team: Work with a supportive team dedicated to shared success.
• Growth Opportunities: Develop your career within a company that values commitment and innovation.

Explore FlightHub: https://corporate.flighthub.com/

Information :

• Company : Momentum Ventures
• Position : Workforce Management & Real-Time Analyst (WFM/RTA)
• Location : New Cairo
• Country : EG

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Workforce Management & Real-Time Analyst (WFM/RTA) job info - Momentum Ventures New Cairo above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Workforce Management & Real-Time Analyst (WFM/RTA) job info - Momentum Ventures New Cairo in 2025-04-09 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.