CUSTOMER SERVICE AGENT- FLUENT ENGLISH SPEAKERS EGYPT (CAIRO) TREVOLUTION

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Dyninno with the position of CUSTOMER SERVICE AGENT- FLUENT ENGLISH SPEAKERS EGYPT (CAIRO) TREVOLUTION - Dyninno which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information CUSTOMER SERVICE AGENT- FLUENT ENGLISH SPEAKERS EGYPT (CAIRO) TREVOLUTION - Dyninno below matches your qualifications. Good Luck: D

RESPONSIBILITIES:

• Respond promptly to customer inquiries, orders (such as refunds or exchange) and according to companys rules and regulations.
• Suggest solutions when a service malfunctions.
• Let customers or clients know about additional services.
• Suggest ways to improve the efficiency of the customer service process.
• Regularly follow-up on the cases he/she has taken and provide the client with all the information along the way.
• Escalate queries and log complaints to the systems if needed.
• Keep records of the customers calls and communications.
• Communicate and coordinate with different departments efficiently as necessary.
• Keep into consideration saving the company from losses/payouts, including the needed follow-ups and interactions with another departments.
• Review the actions taken to ensure that its being taken according to airlines rules/procedures as well as agencys policies.
• Communicate with the airlines/suppliers to get the needed waivers when needed.
• Handle any cases assigned by the Team Leader / Supervisor / Manager
• Ensure customer satisfaction and provide professional customer support.

REQUIREMENTS:

• Bachelors degree.
• Minimum of 1-3 years of work experience.
• Good knowledge of the Travel industry is a plus.
• Different GDSs knowledge (Sabre, Amadeus, Apollo) is a plus.
• Communication and Presentation skills.
• Excellent organizational and planning skills.
• Customer Orientation.
• Team Player
• Flexibility to work on rotational shifts.
• Advanced troubleshooting and multi-tasking skills.
• Problem-solving skills.
• Negotiation skills.
• Patience, compassion and empathy.

  COMPENSATION:

• EGP 10,000 Net salary + up to 200$ KPIS Paid in USD

Information :

• Company : Dyninno
• Position : CUSTOMER SERVICE AGENT- FLUENT ENGLISH SPEAKERS EGYPT (CAIRO) TREVOLUTION
• Location : Cairo
• Country : EG

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the CUSTOMER SERVICE AGENT- FLUENT ENGLISH SPEAKERS EGYPT (CAIRO) TREVOLUTION job info - Dyninno Cairo above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies CUSTOMER SERVICE AGENT- FLUENT ENGLISH SPEAKERS EGYPT (CAIRO) TREVOLUTION job info - Dyninno Cairo in 2025-02-03 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.