Customer Care Coordinator

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Ethics HR with the position of Customer Care Coordinator - Ethics HR which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Customer Care Coordinator - Ethics HR below matches your qualifications. Good Luck: D

• Customer Care Coordinator are the first contact point and will welcome/ greet the customer/ patients at the welcome desk/ reception desk.
• Manage front desk operations: Make sure that all customers/ patients be given the right service, conducts and, ensuring efficient and timely processing of patients, ensure smooth patient check-in and check-out. Obtains pre-patient registration, demographic and insurance information, as well answering phone calls and scheduling appointments. Collects co-payments at time of service and manages daily cash receipts.
• Demonstrates excellent customer service, escorting patients, responds promptly to patient, physician and clinical requests, while verifying patient information, processing payments, and resolving any billing discrepancies.
• Maintain accurate and confidential patient records, updating files and documents as needed.
• Handling approval process while verifying patient information and processing the approval.
• Ability to perform upselling & cross-selling / promoting services to our existing customer according to their needs.
• Handle patients queries personally or via email.
• Handle cash and bank related transactions if assigned and ensure100% accuracy.
• Record & maintain all patients data. Ensure accurate & timely data entry into the system with zero errors.
• Maintain compliance to the standard operating procedures, manuals etc. without deviation in process.
• Inform the patients about the available services, products, and promotions.
• Encourage patients to provide feedback on services provided and their overall experience.
• Ensure that the entire process is completed within the mandated Turn Around Time.
• Work closely with healthcare professionals to ensure seamless communication and coordination of patient care
• Handling booking, scheduling, inquiries, transfer to physicians, tele services, customer complaints, billing inquiries, customer survey.
• Maintain a professional and courteous manner while protecting confidential patient information.
• Customer Care Coordinator will work 48 hours per week.
• Customer Care Coordinator will be able to work based on rotational shifts so that the workload is kept fair to everyone/ colleagues.
• Ability to work flexible days and hours, including mornings, nights, weekends, and public holidays.
• Company operates shift patterns & rosters that are designed around the needs of the business and medical center.
• Weekends/Off Days are variable/ change on a rotational weekly basis.
• Customer Care Coordinator could be relocated or assigned to another center/location based on business needs & performance, either temporarily or permanently, and Employee will be informed in advance and will be fully aligned with the management.
• Punctuality: Responsible for arriving to work on time.
• Wearing company required full uniform according to management instructions and internal dress code policy.
• A formal training program is assured that Customer Care Coordinators are properly trained for the job, either online/web-based or instructor led training.
• Ensure full attendance & completion of training course provided by the company.

Requirements

• Bachelor Degree from a reputable university.
• 1 - 2 years of relevant experience preferably in customer service related role.
• Experience in medical center, customer service or related experience in a healthcare setting, preferred.
• Pharmaceutical/ Insurance/ medical/ healthcare background is a plus
• Knowledge of patient registration, medical appointment scheduling, health insurance is a plus.
• Fluency in English is a must.
• Excellent communications skills
• Flexible to work on rotational shift basis

Job Type: Full-time

Pay: E£8,000.00 - E£10,000.00 per month

Information :

• Company : Ethics HR
• Position : Customer Care Coordinator
• Location : Cairo
• Country : EG

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Customer Care Coordinator job info - Ethics HR Cairo above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Customer Care Coordinator job info - Ethics HR Cairo in 2025-01-13 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.