Senior Customer Success Manager

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Advansys with the position of Senior Customer Success Manager - Advansys which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information Senior Customer Success Manager - Advansys below matches your qualifications. Good Luck: D

We are looking for a passionate and customer-focused individual to join our team as a Customer Success Manager at FORTE CLOUD, a leading Cloud System Integrator. The Customer Success Manager will ensure the success and satisfaction of our clients throughout their lifecycle, from onboarding and implementation to ongoing support and adoption of our cloud solutions.

• Serve as the primary point of contact and trusted advisor for assigned clients.
• Build strong relationships and understand clients business goals, challenges, and priorities.
• Lead the onboarding and implementation process for new clients.
• Collaborate with sales, consulting, and technical teams to ensure a seamless transition and successful deployment of cloud solutions.
• Develop and execute tailored success plans for each client.
• Outline key milestones, objectives, and success criteria to drive adoption and value realization.
• Proactively engage with clients to assess needs, address concerns, and identify opportunities for upsell or service expansion.
• Provide ongoing guidance, best practices, and training to clients to maximize the value of our solutions.
• Monitor client health and usage metrics to identify trends, mitigate risks, and ensure customer satisfaction and retention.
• Collaborate with internal teams to advocate for client needs, drive product enhancements, and ensure a seamless customer experience.
• Serve as a customer advocate within the organization to champion the voice of the customer and improve satisfaction and loyalty.
• Conduct regular business reviews and quarterly business reviews (QBRs) with clients to review progress, discuss challenges, and identify strategies for continued success.
• Track and report on key performance metrics, including customer satisfaction scores, retention rates, and expansion revenue.
• Provide insights and recommendations to senior management.

Requirements

• Bachelors degree in Business Administration, Computer Science, Engineering, or a related field (Masters degree preferred).
• 4-5 years of experience in customer success, account management, or consulting roles within the technology industry, preferably in cloud computing or IT services.
• Deep understanding of cloud technologies, platforms, and services.
• Experience working with major cloud providers such as AWS, Azure, or Google Cloud.
• Strong communication and interpersonal skills with the ability to build rapport and influence stakeholders.
• Proven track record of driving customer success and delivering value through effective relationship management and solution delivery.
• Technical aptitude and the ability to quickly learn and understand complex cloud solutions and architectures.
• Results-oriented with a focus on customer satisfaction, retention, and expansion revenue.
• Strong problem-solving and decision-making skills with the ability to analyze data and identify trends.
• Excellent organizational and project management skills to manage multiple clients and priorities simultaneously.
• Customer-centric mindset with a passion for helping clients succeed and achieve their business goals.

Information :

• Company : Advansys
• Position : Senior Customer Success Manager
• Location : Cairo
• Country : EG

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Senior Customer Success Manager job info - Advansys Cairo above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Senior Customer Success Manager job info - Advansys Cairo in 2025-01-13 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.