English customer service representative

Welcome to the Latest Job Vacancies Site 2025 and at this time we would like to inform you of the Latest Job Vacancies from the Concentrix with the position of English customer service representative - Concentrix which was opened this.

If this job matches your qualifications, please send your application directly through our latest Job site. Indeed, every job is not easy to apply because it must meet several qualifications and requirements that we must meet in accordance with the standard criteria of the Company who are looking for potential candidates to work. Good job information English customer service representative - Concentrix below matches your qualifications. Good Luck: D

Job Description:

An English Customer Service Representative is responsible for providing excellent support to customers by addressing their inquiries, resolving issues, and ensuring a positive experience with the companys products or services. This role involves communication with customers via various channels such as phone, email, live chat, or social media in English.

Key Responsibilities:

• Customer Support:
• Answer customer inquiries, complaints, and requests in a professional, friendly, and timely manner.
• Provide assistance with product-related questions, troubleshooting, and order inquiries.
• Offer detailed product or service information, guiding customers through purchasing or usage processes.
• Issue Resolution:
• Handle and resolve customer complaints or problems by understanding the issue, finding solutions, and ensuring customer satisfaction.
• Escalate complex issues to higher levels of support when necessary.
• Documentation and Record-Keeping:
• Maintain detailed and accurate records of customer interactions, feedback, and issues in the CRM system.
• Process orders, returns, refunds, and exchanges following company procedures.
• Communication:
• Communicate clearly and effectively, demonstrating strong English language skills, both written and verbal.
• Ensure the accurate and complete documentation of conversations or transactions.
• Product and Service Knowledge:
• Stay up-to-date with product offerings, services, promotions, and policies to provide accurate and informed assistance.
• Proactively suggest solutions, upgrades, or add-ons based on customer needs.
• Customer Retention:
• Build rapport and maintain positive relationships with customers, ensuring their continued loyalty to the brand.
• Follow up with customers as needed to ensure satisfaction and gather feedback.
• Team Collaboration:
• Work closely with other departments (e.g., sales, technical support) to resolve customer issues or provide additional assistance.
• Participate in team meetings or training sessions to improve knowledge and performance.

Qualifications:

• Proven experience in a customer service role (preferably in English-speaking environments).
• Excellent verbal and written communication skills in English.
• Strong problem-solving skills and ability to handle difficult situations calmly and professionally.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency with customer service software and CRM tools.
• A high level of empathy and patience in dealing with customers.
• Knowledge of the companys products or services (training provided).
• A high school diploma or equivalent; a degree is a plus.

Preferred Skills:

• Familiarity with customer service best practices.
• Experience in a specific industry, such as retail, tech, or finance (depending on the company).
• Fluency in additional languages is a plus but not required.

Working Hours:

• Flexible shifts (e.g., evenings, weekends, or rotating shifts), depending on the companys operating hours.

Job Types: Full-time, New grad

Pay: E£13,000.00 - E£17,000.00 per month

Application Question(s):

• Do you have any commitments for the next 6 months ?
• Are you located in Giza/Cairo ?

Education:

• Bachelors (Required)

Language:

• English fluently (Required)

Information :

• Company : Concentrix
• Position : English customer service representative
• Location : 6th of October City
• Country : EG

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the English customer service representative job info - Concentrix 6th of October City above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies English customer service representative job info - Concentrix 6th of October City in 2025-01-13 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.