Client Care Operator

Momentum Ventures | New Cairo | EG

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About Momentum Headquartered in Montreal, Momentum is a holding company with a strong presence in the travel industry, with FlightHub being one of its notable subsidiaries. Our commitment to operational excellence, teamwork, and an innovative mindset has helped us build a culture that thrives on creativity and collaboration. As a member of the Momentum team, youll have the opportunity to work with like-minded individuals in a dynamic and fast-paced environment.

Position Overview We are looking for a Client Care Operator to join our FlightHub division at Momentum. In this role, you will play a vital role in delivering exceptional support to FlightHubs customer, related to flight bookings, itinerary changes, and general travel-related inquiries. We leverage cutting-edge AI-Driven technology to ensure our customers enjoy a seamless, efficient service experience. If youre reliable, proactive, and excel in fast-paced environments, wed love to hear from you!

What Youll Be Doing:

  • Handle Inbound & Outbound Flight Booking Calls: Be the first point of contact for customers seeking flight bookings, changes, cancellations, and general inquiries.
  • Quality Assurance: Consistently meet or exceed performance indicators (KPIs) such as average handling time, first-call resolution, and customer satisfaction scores.
  • Problem-Solving & Escalation: Identify root causes of travel-related concerns; collaborate with supervisory and support teams for more complex cases.
  • Team Collaboration: Participate in team huddles, share best practices, and provide feedback to improve service workflows and increase customer satisfaction.

What You Bring:

  • Soft Skills: Excellent interpersonal and communication skills, strong organizational abilities, and resilience under pressure.
  • Language Proficiency: Fluent English (spoken and written). Additional languages, especially French, is a plus due to the global customer base.
  • Education: University degree in any field or relevant experience in customer service or hospitality.
  • Experience: Preferably 1-2 years in a call center, preferably handling travel or airline support.
  • Technical Skills: Familiarity with standard reservation systems or willingness to learn quickly, an asset.
  • Please note this is a full-time on-site position, in New Cairo, Egypt.

Why Join Momentum? At Momentum, we believe in fostering a supportive, engaging work environment that promotes growth and professional development. Our team of talented individuals embodies our core values of Hungry, Humble, and Honest:

  • Hungry for growth and excellence.
  • Humble, remaining open-minded and collaborative, valuing each team members contributions.
  • Honest, ensuring transparent, truthful communication at every level.

Benefits of Working With Us:

  • Competitive Earnings: Benefit from an incentive-based compensation plan, allowing you to influence your earnings directly.
  • Collaborative Team: Work with a supportive team dedicated to shared success.
  • Growth Opportunities: Develop your career within a company that values commitment and innovation.

Explore Momentum Ventures https://www.mventures.ca/ Explore FlightHub: https://corporate.flighthub.com/


Information :

  • Company : Momentum Ventures
  • Position : Client Care Operator
  • Location : New Cairo
  • Country : EG

How to Submit an Application:

After reading and knowing the criteria and minimum requirements for qualifications that have been explained from the Client Care Operator job info - Momentum Ventures New Cairo above, thus jobseekers who feel they have not met the requirements including education, age, etc. and really feel interested in the latest job vacancies Client Care Operator job info - Momentum Ventures New Cairo in 2025-02-03 above, should as soon as possible complete and compile a job application file such as a job application letter, CV or curriculum vitae, FC diploma and transcripts and other supplements as described above, in order to register and take part in the admission selection for new employees in the company referred to, sent via the Next Page link below.

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Post Date : 2025-02-03 | Expired Date : 2025-03-05

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